Covetrus Reviews

Been trying to get heart meds for my dog since March 10 2023 while on the road. After waiting in an unimproved campground for a couple wks, I had to keep moving on, so the order was cancelled, and a new address used for reorder. On arrival to new shipping address, package was supposed to be shipped overnite, but it never showed up. Then I picked a another location, and had it shipped to a Fed Ex spot, but order was sent UPS (without my aknowledment) so pkg had to be redirected to a UPS pick up point. Here I still sit in a walmart parking lot for 3 days. It was supposed to arrive again today, but was just notified that it will be another day. Dog almost a week without the meds..

Been trying to get heart meds for my dog since March 10 2023 while on the road. After waiting in an unimproved campground for a couple wks, I had to keep moving on, so the order was cancelled, and a new address used for reorder. On arrival to new shipping address, package was supposed to be shipped overnite, but it never showed up. Then I picked a another location, and had it shipped to a Fed Ex spot, but order was sent UPS (without my aknowledment) so pkg had to be redirected to a UPS pick up point. Here I still sit in a walmart parking lot for 3 days. It was supposed to arrive again today, but was just notified that it will be another day. Dog almost a week without the meds..

Been trying to get heart meds for my dog since March 10 2023 while on the road. After waiting in an unimproved campground for a couple wks, I had to keep moving on, so the order was cancelled, and a new address used for reorder. On arrival to new shipping address, package was supposed to be shipped overnite, but it never showed up. Then I picked a another location, and had it shipped to a Fed Ex spot, but order was sent UPS (without my aknowledment) so pkg had to be redirected to a UPS pick up point. Here I still sit in a walmart parking lot for 3 days. It was supposed to arrive again today, but was just notified that it will be another day. Dog almost a week without the meds..

My vet sent a prescription for insulin - a life or death drug - to Covetrus. Here is what happened:
1. I could not enter credit card information using any browser - it simply would not let you type numbers.
2. Their help desk closed at 2 on Saturday which was before the prescription was placed.
3. I left urgent messages and it took them a week to respond.
4. They sent the response ON A DAY THEY WERE CLOSED.
5. This used to be Henry Schein - a major medical supplier, I don't know who took them over, but
a) they don't know how to make an e-Commerce site work,
b) you can't trust them with your pet's life,
c) If it takes you a week to respond to an urgent issue on medicine, you shouldn't be in business.
6. I had to find somewhere else to get the insulin for my pet.

My vet sent a prescription for insulin - a life or death drug - to Covetrus. Here is what happened:
1. I could not enter credit card information using any browser - it simply would not let you type numbers.
2. Their help desk closed at 2 on Saturday which was before the prescription was placed.
3. I left urgent messages and it took them a week to respond.
4. They sent the response ON A DAY THEY WERE CLOSED.
5. This used to be Henry Schein - a major medical supplier, I don't know who took them over, but
a) they don't know how to make an e-Commerce site work,
b) you can't trust them with your pet's life,
c) If it takes you a week to respond to an urgent issue on medicine, you shouldn't be in business.
6. I had to find somewhere else to get the insulin for my pet.

My vet sent a prescription for insulin - a life or death drug - to Covetrus. Here is what happened:
1. I could not enter credit card information using any browser - it simply would not let you type numbers.
2. Their help desk closed at 2 on Saturday which was before the prescription was placed.
3. I left urgent messages and it took them a week to respond.
4. They sent the response ON A DAY THEY WERE CLOSED.
5. This used to be Henry Schein - a major medical supplier, I don't know who took them over, but
a) they don't know how to make an e-Commerce site work,
b) you can't trust them with your pet's life,
c) If it takes you a week to respond to an urgent issue on medicine, you shouldn't be in business.
6. I had to find somewhere else to get the insulin for my pet.

My vet sent a prescription for insulin - a life or death drug - to Covetrus. Here is what happened:
1. I could not enter credit card information using any browser - it simply would not let you type numbers.
2. Their help desk closed at 2 on Saturday which was before the prescription was placed.
3. I left urgent messages and it took them a week to respond.
4. They sent the response ON A DAY THEY WERE CLOSED.
5. This used to be Henry Schein - a major medical supplier, I don't know who took them over, but
a) they don't know how to make an e-Commerce site work,
b) you can't trust them with your pet's life,
c) If it takes you a week to respond to an urgent issue on medicine, you shouldn't be in business.
6. I had to find somewhere else to get the insulin for my pet.